Internet Support

How do I set up MVT’s CommandIQ app?

Follow the below steps, or watch this short video for a visual guide:

  1. Install the CommandIQ app from the Apple App Store or Google Play Store.
  2. Open the app and click the “Let’s Get Started” button at the bottom of your screen.
  3. On the Login screen, choose “new user,” then fill out the sign-up form with your information. Choose a strong, unique password.
  4. Next, you’ll be prompted to scan your device. You may scan the QR code located on the bottom/side panel of your router or on the sticker that came in the box. Alternatively, you may enter the “MAC” address and serial number of the plate in that location.
  5. Now it’s time to create your network. If you’re setting up Wi-Fi for the first time, you will need to name your network and create your Wi-Fi password.
  6. That’s it! You can now manage your home network from your mobile device.

How do I run a speed test from the CommandIQ app?

Follow the below steps, or watch this short video for a visual guide:

  1. Open the CommandIQ app and click on “My Network”
  2. Click on the “Bandwidth Test” button
  3. Wait 30-60 seconds for the results to appear.

Please note: Gig speeds will not test above 940 Mbps due to overhead.

The ideal ping for your speed test should be between 1-5 ms (if you have a fiber connection) or 20-50 ms (for DSL customers).

Which router do I have?

Wi\-Fi Router

Total Wi-Fi 5 (Comtrend Router)

Router

Total Wi-Fi 6 (Calix Router)