When the LED is solid blue, which indicates an active Internet connection, or is blinking red, which means there is no service or Internet connection detected.
The best place to put the router is in a central location with good “line of sight” visibility to the main areas of your home. If you need to place the router in a non-central location and find it does not reach all the areas in your home where you use the Internet, you can request a mesh unit to extend your signal.
Tip: Avoid placing the router next to large appliances, behind TVs, or in "service closets" such as power distribution or fuse panels. While the router is designed to provide extensive wireless range and coverage, these devices are sources of interference and may reduce your throughput or range.
For best performance, be sure to place the router upright and in a central location.
Wi-Fi band steering detects which frequencies a wireless device supports and automatically steers the device to the best available frequency band when connecting to a Wi-Fi network.
Wi-Fi uses two frequency bands: 2.4 GHz and 5 GHz.
Generally speaking, 2.4 GHz is used by older devices, it reaches the farthest, but provides few channels and greater chance of interference. 5 GHz is available to newer devices—and while its reach is shorter, it provides more channels, higher speeds, and better overall performance. When a device supports it, 5 GHz is usually the preferred frequency.
Mobile devices gain the largest advantages from band steering—as you move around your home, your router automatically moves your connection to the band with the best performance.
MVT's Wi-Fi 6 routers support band steering.
Any Wi-Fi 6 router installed prior to June 29, 2020 will not have band steering enabled by default.
After June 29, 2020 MVT's Wi-Fi 6 routers will have band steering enabled.
The router supports both 2.4 GHz and 5 GHz radios. However, if you still find you have problems, contact us for assistance.
You can press the RESET button on the back of the router for at least 10 seconds for a factory re-set.
You can purchase an inexpensive (A five port switch is usually between 20 and 30 dollars) gigabit switch and plug that into your LAN port, this will give you the ability to plug in multiple devices.
Use one of the following methods to reboot your router:
1. Remove power from the router for 10 seconds, then reapply power.
2. Press the RESET button on the router for less than 3 seconds.
If your device supports WPS, simply follow the instructions included with your device’s installation manual. Press the WPS button for less than 3 seconds on the back of the router when instructed.
The router supports the following 802.11 standards on its wireless radios:
5 GHz: 802.11ax (Wi-Fi 6), 802.11ac, and 802.11n
2.4 GHz: 802.11ax (Wi-Fi 6), 802.11n, 802.11g
If the router is blinking red that’s an indication that it was unable to get an IP address from the Internet device it is connected to. Contact MVT for further assistance.
In addition to the LED status on the router, you can also verify the status by logging into the web interface of the router and view its status.
On the home page, the status will give an At A Glance overview that will show a green “check” meaning that you have a connection to the Internet.
If you would like more detailed information, you can click on the Status tab, then Connection to see items such as your WAN IP, DNS server IPs, and WAN MAC Address. These are some helpful details your ISP may ask you for when assisting you with any connection issues.
Advanced users may need to access the Embedded Web Interface (EWI) to configure features such as port forwarding or LAN IP addressing. To access the EWI, you can use the default admin account using the credentials printed on the label on the bottom of the router. However, if you used the CommandIQ mobile app to change your Wi-Fi password, then it also will have changed the admin password for the EWI.
The router cannot be rebooted using CommandIQ.
Yes, you can use the following descriptions on how to click the WPS button to connect wireless devices to your router network based on the type of device:
• Press the hold the WPS button for 1-2 seconds to associate general devices, such as Wi-Fi enabled printers.
• Press and hold the WPS button for 5 seconds to pair a GigaMesh or GigaSpire system as an extension of your Wi-Fi network. A green flashing LED will be visible if successfully executed.
The router's 2.4 GHz and 5 GHz radios select the channel only on boot up.