MVT Frequently Asked Questions


Total WiFi 6 FAQ's (Calix Routers)

  1. How do I know my device has completed boot-up?
  2. Where is the best place to put the router?
  3. Does it matter how I position the router?
  4. What is Wi-Fi band steering, and is it possible to manually select between the 2.4 and 5.0 GHz bands?
  5. My wireless device says it cannot support a 5 GHz radio, what do I need to do?
  6. How do I reset the router back to factory settings?
  7. There is only one LAN Ethernet plug on the back of the router, what should I do if I have more than one wired device that I need to plug in?
  8. How do I reboot the router and keep my settings?
  9. How to I pair devices, like my printer?
  10. What wireless standards are available on the MVT's WiFi 6 router?
  11. What if my router LED never turns blue after connecting the WAN port?
  12. How do I check if the router is connected to the Internet?
  13. Why am I unable to log into the router web interface using the credentials shown on the bottom of the system?
  14. Can I reboot my router from CommandIQ?
  15. Can I connect wireless devices to the router using the WPS?
  16. When does the router select a wireless channel?
  17. How do I reset the GigaMesh without having to unplug the unit?

How do I know my device has completed boot-up?

When the LED is solid blue, which indicates an active Internet connection, or is blinking red, which means there is no service or Internet connection detected.




Where is the best place to put the router?

The best place to put the router is in a central location with good “line of sight” visibility to the main areas of your home. If you need to place the router in a non-central location and find it does not reach all the areas in your home where you use the Internet, you can request a mesh unit to extend your signal.

Tip: Avoid placing the router next to large appliances, behind TVs, or in "service closets" such as power distribution or fuse panels. While the router is designed to provide extensive wireless range and coverage, these devices are sources of interference and may reduce your throughput or range.




Does it matter how I position the router?

For best performance, be sure to place the router upright and in a central location.




What is Wi-Fi band steering, and is it possible to manually select between the 2.4 and 5.0 GHz bands?

Wi-Fi band steering detects which frequencies a wireless device supports and automatically steers the device to the best available frequency band when connecting to a Wi-Fi network.

Wi-Fi uses two frequency bands: 2.4 GHz and 5 GHz.

Generally speaking, 2.4 GHz is used by older devices, it reaches the farthest, but provides few channels and greater chance of interference. 5 GHz is available to newer devices—and while its reach is shorter, it provides more channels, higher speeds, and better overall performance. When a device supports it, 5 GHz is usually the preferred frequency.

Mobile devices gain the largest advantages from band steering—as you move around your home, your router automatically moves your connection to the band with the best performance.

MVT's Wi-Fi 6 routers support band steering.

Note:

Any Wi-Fi 6 router installed prior to June 29, 2020 will not have band steering enabled by default.

After June 29, 2020 MVT's Wi-Fi 6 routers will have band steering enabled.

If you'd like to be able to manually select between 2.4 or 5 GHz frequencies, contact MVT at support@mvdsl.com or 702-397-2601 to request a customer configuration.




My wireless device says it cannot support a 5 GHz radio, what do I need to do?

The router supports both 2.4 GHz and 5 GHz radios. However, if you still find you have problems, contact us for assistance.




How do I reset the router back to factory settings?

You can press the RESET button on the back of the router for at least 10 seconds for a factory re-set.




There is only one LAN Ethernet plug on the back of the router, what should I do if I have more than one wired device that I need to plug in?

You can purchase an inexpensive (A five port switch is usually between 20 and 30 dollars) gigabit switch and plug that into your LAN port, this will give you the ability to plug in multiple devices.




How do I reboot the router and keep my settings?

Use one of the following methods to reboot your router:

1. Remove power from the router for 10 seconds, then reapply power.

2. Press the RESET button on the router for less than 3 seconds.




How to I pair devices, like my printer?

If your device supports WPS, simply follow the instructions included with your device’s installation manual. Press the WPS button for less than 3 seconds on the back of the router when instructed.




What wireless standards are available on the MVT's WiFi 6 router?

The router supports the following 802.11 standards on its wireless radios:

5 GHz: 802.11ax (Wi-Fi 6), 802.11ac, and 802.11n

2.4 GHz: 802.11ax (Wi-Fi 6), 802.11n, 802.11g




What if my router LED never turns blue after connecting the WAN port?

If the router is blinking red that’s an indication that it was unable to get an IP address from the Internet device it is connected to. Contact MVT for further assistance.




How do I check if the router is connected to the Internet?

In addition to the LED status on the router, you can also verify the status by logging into the web interface of the router and view its status.

On the home page, the status will give an At A Glance overview that will show a green “check” meaning that you have a connection to the Internet.

If you would like more detailed information, you can click on the Status tab, then Connection to see items such as your WAN IP, DNS server IPs, and WAN MAC Address. These are some helpful details your ISP may ask you for when assisting you with any connection issues.




Why am I unable to log into the router web interface using the credentials shown on the bottom of the system?

Advanced users may need to access the Embedded Web Interface (EWI) to configure features such as port forwarding or LAN IP addressing. To access the EWI, you can use the default admin account using the credentials printed on the label on the bottom of the router. However, if you used the CommandIQ mobile app to change your Wi-Fi password, then it also will have changed the admin password for the EWI.




Can I reboot my router from CommandIQ?

The router cannot be rebooted using CommandIQ.




Can I connect wireless devices to the router using the WPS?

Yes, you can use the following descriptions on how to click the WPS button to connect wireless devices to your router network based on the type of device:

• Press the hold the WPS button for 1-2 seconds to associate general devices, such as Wi-Fi enabled printers.

• Press and hold the WPS button for 5 seconds to pair a GigaMesh or GigaSpire system as an extension of your Wi-Fi network. A green flashing LED will be visible if successfully executed.




When does the router select a wireless channel?

The router's 2.4 GHz and 5 GHz radios select the channel only on boot up.